USPS Shipping:

We ship most orders via USPS to keep shipping costs as low as possible.

USPS picks up packages from our facility Monday–Saturday, around 6 PM Eastern Time.

Tracking Information:

Occasionally, USPS may not scan a package when it is first picked up. If your tracking shows "Label Created" for a period of time, don't worry — your package may already be on its way.

Tracking will typically update once USPS scans the package at another facility. In some cases, the next update may not appear until the package is further along in transit.

If we confirm that your order has left our facility, your package is on its way even if the tracking has not updated yet.

We understand that waiting for tracking to update can be frustrating. Missed scans happen with USPS and do not necessarily indicate a problem with your order.

If you have any concerns about your tracking information or the status of your order, please contact us at orders@boardparadise.com and we'll be happy to help.

Larger & Higher-Value Orders:

For larger or higher-value items, we may ship your order via UPS. UPS provides additional delivery security by capturing a photo at the time of delivery when available.

This gives both you and us an additional record confirming where the package was delivered and provides added peace of mind for valuable shipments.

We choose the shipping method that best balances cost, reliability, and security for your order.

Returns & Frequently Asked Questions

Returns

Retail Store Returns:

Retail store purchases are eligible for store credit or exchange only. We do not offer refunds on retail store purchases.

Swimwear is not eligible for return, exchange, or store credit.

Online Returns:

Online purchases may be returned within 30 days of delivery.

To be eligible for a return, items must be:

• Unused and in new condition
  
  
• In the original packaging
  
  
• Returned with all original tags, stickers, and protective materials intact
  
  

Items that have been used, installed, altered, or show signs of use are not eligible for return.

Online returns may be subject to a 10% restocking fee. The customer is responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or an item that arrived damaged.

Original shipping costs are non-refundable unless the return is due to an error on our part.

Sale and clearance items are final sale and are not eligible for return.

Refunds:

Once your return is received and inspected, we will process your refund as quickly as possible.

Refunds are typically processed within 30 days of receiving your return. Processing times may occasionally be longer during holidays, peak seasons, or periods of high return volume.

Approved refunds are issued to the original payment method used for the purchase.

International Shipping:

Yes, we ship internationally.

We currently ship to:

• Australia
  
  
• Austria
  
  
• Canada
  
  
• Finland
  
  
• France
  
  
• Germany
  
  
• United Kingdom
  
  

Customers are responsible for all duties, taxes, tariffs, and other import fees associated with international orders.

Warranty Claims

Most skateboard manufacturers handle warranty claims directly. If you have a warranty issue, we're happy to help point you in the right direction and assist with contacting the manufacturer when needed.

Damaged or Incorrect Items:

If your order arrives damaged, defective, or you received the wrong item, please contact us at orders@boardparadise.com as soon as possible so we can help resolve the issue.

Where Do I Send a Return?

Please contact us before sending a return so we can provide any necessary instructions.

Boardparadise HQ
1206 E Wendover Ave
Greensboro, NC 27405

Questions?
Email us at:   orders@boardparadise.com