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Shipping & Returns

USPS Shipping and Delivery:

In order to keep the shipping price and cost down to our customers we use USPS for shipping.

Boardparadise has a “Commercial Carrier Pickup”. This is a 3rd Party that is contracted by USPS

to pick up packages from accounts like ours that ship on average over 50 parcel pieces daily.

The Commercial Truck Pickup Drivers do not carry USPS scanners and are not required to scan

Packages going out at the time of pickup.

 

This carrier pickup happens 6 days a week (Mon-Sat) around 6pm Eastern Time.

When the packages are picked up at our facility they are transported straight to the USPS Airport hub.

 

Here at the HUB the packages are run through sorting machines and are hopefully scanned as they cross the scanners.

From time to time USPS scanners miss "Origin Scans", however the package is on the way to you (the customer).

Typically if an Origin Scan is missed the tracking will pick up along the way before the item is scanned at the time of Delivery.

If a customer messages in to us, and we respond that your package has left our facility however it is NOT showing an origin scan, where the

customer is seeing that only the label was created then in fact the USPS scanner missed the scan however the package is in transit to you or

the desired destination.

We know this is frustrating, we agree.

We are facilitating messages daily where this is the case however we work diligently to send every package

out in a timely manor as stated in our disclaimers.

 

FEDEX / UPS

We do not have a daily FEDEX or UPS pickup and if an item is requested to be shipped by 1 of these services it might take several days for the item

to be picked up because we will wait until we have an inbound delivery in order to hand the package off to one of these 2 carriers.

 

 

RETURNS:

Boardparadise has 2 separate Return Policies:  1 for the Retail Store and 1 for our Online Sales

1) Retail Store :  Store Credit or Exchange Only (No Refunds)  No Exchange or Store Credit on Swimwear

 

2) Online Store :  Subject to a 20% Restocking Fee and Shipping Label Fee:

Does Boardparadise Ship Internationally?   Yes, we do.

Boardparadise ships internationally to these countries:  Australia, Austria, Canada, Finland, France, Germany and The United Kingdom.

REFUNDS:   Depending on the time of year/season Refunds could take up to 30 days.  From time to time returns might get backed up or

                  staffing might be short due to a Holiday or School Schedule.  

Q. What is your return policy?

A. All items set to be returned must be unopened and in the original packaging with all original tags still attached. The item cannot be used in anyway. This means no shoe marks on grip, no pulling tags/stickers off shirts, plastic wrap still on decks and no pressing bearings into wheels. You have 30 days from Date of Receipt of Item per Tracking Number to return all unused orders for a refund from the date of purchase (excluding our shipping cost our to you, we withhold that amount of money from your refund). If your item is used in anyway it can not be returned. If you are past 30 days your item can not be returned.
 
 
Q. How are warranty issues handled.
A. Most skateboard manufacturers warranty items directly and you will need to contact the manufacture for more details. If you need help contacting a manufacture we would be glad to help. Please do not sent any warranty items back using the Amazon return system. All items sent this way will be refused.
 
Q. Is shipping refunded if I return my order?
A. No, shipping is not refunded on returned orders.
 
Q. If my order had free shipping and I want to return it, is it a full refund or do you subtract for shipping.
A. Items with free shipping will have the original shipping cost subtracted from the refund amount. If you have a question on how much this will be you can contact us, but we use the current Amazon shipping cart to figure out the total to be subtracted from your refund.
 
Q. Do skateboard decks come with anything?
A. If you order a skateboard deck from us it comes blank with no trucks, wheels grip or anything. If you want grip, please order a sheet and contact us to apply it.
 
Q. Who pays for the Duties/Taxes/Tariff on international orders?
A. The buyer is responsible for paying all Duties, Taxes or Tariffs. If you have questions about the amount of taxes you may need to pay we can help you figure it out.
 
Q. If I place an order with expedited shipping on the 19th will I get it by the 24th of December.
A. More that likely you will not get the item till the 26th. You have to keep in mind that 3rd Party sellers such as eBay, Amazon, Sears etc  do not always send us the order info immediately, plus we still need time to ship the order out. We do try to get all orders out within 24 hours, but during the holiday season that is not always possible. Also expedited is a 2-3 business day service.
 
Q. I paid for expedited shipping on my order, why was it not sent over night.
A. Expedited shipping is UPS 2nd Day, if you check the rates you paid vs the UPS web site you will see they pretty much match up. If you would like the order sent faster please contact us, but extra charges will apply. The shipping we offer works like this:
 
Standard - UPS Ground (or USPS Priority Mail depending on size)
Expedited - UPS 2nd Day Air
Next Day - UPS Next Day Air
 
Q. I purchased skateboard wheels and they don't work with my Rollerblades.
A. We only sell skateboard wheels and they are only for skateboarding.
 
Q. How many wheels do I need / How any trucks / How many bearings?
A. One set of four skateboard wheels / One set of two trucks / One set of eight bearings.
A. All Skateboard Wheel and Bearing Sets come with Bearings Pressed into the wheels.
 
Q. Whats is your return address ?
 
A. Please send all returns to:
Boardparadise HQ
1206 E Wendover Ave
Greensboro NC 27405
 
If you need to contact us by TEXT phone 336-314-9170 (txt)   or email :  orders@boardparadise.com